TERMS AND CONDITIONS
This website and its content are intended are for general information and use only.
This website is subject to change without notice. Neither Visibilis by DM nor any third parties provide any guarantee as to the accuracy, performance, completeness, or relevance of the information and products featured on this website for any particular purpose. By using this site, you acknowledge that such content may contain inaccuracies. We exclude liability for any such errors or inaccuracies to the fullest extent permitted by law.
It is the responsibility of the user to ensure that information, products and services or information available through this website meet your specific requirements.
The use of any information or products on this website is entirely at the risk of the user for which Visibilis by DM is not liable.
The content and copyright in this site is owned by or licensed to Visibilis by DM including but not limited to website design and graphics. Content is protected by copywriting laws and may not be used for commercial gain by anyone other than the owner.
TERMS OF SALE
Visibilis by DM reserves the right to change these terms and conditions at any time and without notice.
Returns on bespoke orders including bridal wear and made to order women’s wear cannot be accepted due to the made to measure /made to order nature of the process. Returns in extenuating circumstances are t the discretion of Visibilis by DM and would need a prior written agreement.
For more information on exchanges, returns and and terms and conditions please contact [email protected]
Orders are supplied only on receipt of the full payment and delivery costs.
All prices are displayed in GBP Sterling
Price of goods is at the time of purchase and not subject to any currency rate changes.
Delivery costs are dependent on location and clients are advised to insure goods against loss or damage by a third-party during transit.
Standard Delivery (4 - 6 working days)
Orders over £300 - Free shipping
Orders under £300 - £4.95
Express Next Day Delivery - £9.95
Orders placed before 11am will be delivered on the next working day. Please note: Next day orders placed at the weekend, will be processed on the following working day
International Shipping Information
EU, Channel Islands, Isle of Man and Northern Island
Orders over £300 - Free shipping.
Orders under £300 - £14.95
Delivery 6-7 days
Orders placed on a Friday, weekend, or Bank Holiday, will be processed the following working day.
Sample sale items, Bespoke and made to order items, and Past loved items are non-refundable. We only refund items if they are defective or damaged on receipt.
Take Back scheme items will be issued with a credit voucher to use for future purchases at Visibilis by DM
Any repairs or redesigning of garments should be fully agreed upon before the work is started. Any work done to the customers own measurements is the responsibility of the client and should be paid for in full before the work commences.
If you require repairs or redesigning, please contact enq[email protected] and we can set up an online video call.
One off pieces are offered on our website to purchase. Any minor tweaks can be made to your requirements.
Some ready to wear designs offered can be made to a range of fabric choices and colours. Please email for further information.
Bridal gowns can be made to measure if required and for this service a calico toile is made first for you to fit and then the gown made from this toile. It is the client’s responsibility to be aware of the fit as we do not offer a face-to-face service. There is an extra charge for a calico toile, and this can be priced prior to the fitting.
Simple design changes such as adding or removing a sleeve, changing a neckline or hemline can be done without the need for a calico toile fitting.
Most made to order items allow 28 days for delivery. Bridal gowns allow at least 6 weeks. If you need something more quickly, please email to confirm availability. One off pieces will be sent under the normal delivery times.
As with all online shopping websites, we collect personal information from you when you place an order at www.visibilisbydm.com
We use this information to make your shopping experience as seamless as possible.
The information we collect is your name, email address, delivery address, telephone number, credit card details to assist with your order and any follow up information we may require or to contact you about your order.
We only use your personal data where permitted by law. In most cases this is part of the processing necessary to perform a contract with you or take steps that you have requested to form a contract for the sale and purchase of products.
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